Good
communication is the key to success in any business.
Whether you are trying to sell a product, answer a
query or complaint, or persuade colleagues, the way
you explain yourself is often as important as what
you say. Good communication often means the difference
between success and failure.
This book
is written for everyone who wants to muster the skill
of good communication in business--from business people
to voluntary workers, government officials to managers,
as well as business and secretarial students. The
book, arranged in an easy-to-use way, starts with
a general discussion of business communication and
then goes on to planning, layout, construction and
style. With lots of examples, checklists and questionnaires
to help, this book will speed you on your way.
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